Phone:(757) 271-4270 Toll Free:1 (855) 872-2529
A Tradition in Caring for Your Senior Loved One
Quality care and service solutions that exceed your expectations.

Frequently Asked Questions

It is our pleasure to help you navigate the complex issues and questions you may have about your long term needs, your estate, benefits, and care. At Care Connect of Hampton Roads, we place special emphasis on providing clear, accurate, and timely information and care assistance. Here are some of the questions we frequently hear from our clients.

What is Geriatric Care Management?

Geriatric Care Management is designed to help families understand, plan, and manage the care of an elderly loved one in Virginia Beach, Norfolk, Chesapeake, Newport News, Hampton, Portsmouth, Suffolk, Williamsburg, Hampton Roads, North Carolina, Currituck, the Outer Banks and even outside of the state of VA. At Care Connect of Hampton Roads, our geriatric professionals promote the health and well-being of the elderly in the comfort of their home or in a long-term care setting. At the same time, we provide vital care-giving support and peace of mind to family members who are often worried and stressed about their loved one.

What Services Do You Provide?

You can find detailed information on this website about our services, but briefly they include:

  • • Initial Care Consultation
  • • Care Planning
  • • Care Management
  • • Obtaining and identifying alternate payor sources for long-term care
  • • Medicaid and Medicare Assistance
  • • Resource & Referral Development
  • • Safety Evaluations of Home
  • • Monitoring and Oversight of Care
  • • Senior Advocacy
  • • Crisis Intervention
  • • Care Facility Review
  • • Coordination of Services and Service Providers
  • • Assistance with the organization of relocating a loved one
  • • Setup of in-home care agency services

How Do You Ensure Quality Control?

We are hired and paid directly by the senior or the responsible party/family member or the employer and are therefore able to work directly in the best interest of our client. We are independently owned and operated and we personally pre-screen and approve all coordinated service providers, vendors, and senior living facilities. This allows us to offer the most credible and qualified range of options to our clients that will best suit their individual needs.

What Are Your Fees?

We are happy to provide you with a written explanation of our services and anticipated costs before we begin any work on your behalf. Here is some brief information on fees:

  • • Initial Consultation – There is an initial consult fee of $125 which is deducted from any outlined service fees if we are retained. During this meeting we will evaluate all details and provide recommendations and solutions to address the client’s needs.
  • • Fixed fees also will usually apply when cases involve legal services, benefits eligibility, and care management for a specific period of time.
  • • Hourly billing is used when we are unable to determine in advance the amount or extent of services that may be required. Our hourly billing fee is determined by multiplying the number of hours spent on the service by the hourly billing rate of the professional who provides the service.

Who Do You Serve?

  • • Adult children and responsible parties who are concerned for their aging parents’ and loved one’s safety because they are at risk for injury, experiencing loss of independence, living alone in Virginia Beach, Norfolk, Chesapeake, Newport News, Hampton, Portsmouth, Suffolk, Williamsburg, Hampton Roads, North Carolina, Currituck, the Outer Banks and even outside of the state of Virginia.
  • • Adult children and family members that aren’t quite sure to how to broach the subject of Long Term Care with their senior loved one.
  • • Families who are working fulltime time jobs, have children and are suddenly thrust into also acting as fulltime caregivers for one or both of their aging parents.
  • • Families who have unfortunately had a negative experience with home health care, hospital or assisted living/nursing home care.
  • • Seniors who want to be prepared for their future and avoid crisis
  • • Progressive employers who want to save money and provide excellent support services to their employees and families
  • • Families who are faced with providing long term care and don’t know how they will be able to afford it.
  • • Adult children and senior spouses who are having trouble navigating Medicare and Medicaid.
  • • Adult children who are missing time from work because they are caring for an elderly loved one.
  • • Families who have a senior loved one that is having trouble keeping up with daily living activities (bathing, dressing, housekeeping etc. or perhaps seem to be a bit confused.
  • • Adult children of aging parents who don't live in the area or travel for work or leisure or simply just don't feel like there are enough hours in the day.

Contact Us and We Will Help You Find the Answers to Other Questions like These:

  • • What can I do to stay in my home and remain independent?
  • • Who should I call to provide in home care and how do I know they are reputable, licensed and reliable?
  • • Are there legal documents that need to be acquired or updated?
  • • What does it cost to move into an assisted living facility or nursing home? Can I afford it? Will I outlive my assets?
  • • How does Medicare and Medicaid work? Who pays for what and what is the difference?
  • • Should I have Long Term Care Insurance? What does it cover?
  • • Logistics- Making a physical move from a family home and downsizing to an assisted living or retirement community is both emotionally and physically overwhelming. We have a team of senior moving specialists that can offer total assistance and support.
  • • End of Life Planning- Preparing now rather than waiting for the event to occur can alleviate a lot of stress on the grieving family as well as save a substantial amount assets.

If you need help with an aging parent and live in Virginia Beach, Norfolk, Chesapeake, Newport News, Hampton, Portsmouth, Suffolk, Williamsburg, Hampton Roads, North Carolina, Currituck, the Outer banks or even outside of the state of Virginia, we can help. For a confidential consultation, please contact us at (757) 271-4270 or

About Care Connect of Hampton Roads
Christina Drumm-Boyd is a VA Accredited claims agent. She and the staff at Care Connect of Hampton Roads are experts at providing care for seniors, care for elderly, nursing home care, long term care, home care, senior care, eldercare, care for mom, care for dad, assisted living, alzheimers, dementia, adult day care, help with senior care, nursing care, elderly care, elder care planning, geriatric care manager, geriatric case manager, caregiver, in home care, long term care, and caregiver support for the elderly in Virginia Beach, Norfolk, Chesapeake, Newport News, Hampton, Portsmouth, Suffolk, Williamsburg, Hampton Roads, North Carolina, Currituck, and the Outer banks. Christina Drumm-Boyd is a certified senior advisor who can help with medicaid rules, VA benefits, VA pension, medicaid, medicare, veterans benefits, aid and attendance pension, veterans aid and assistance, veterans aid and attendance, power of attorney, guardianship, advanced medical directive, will, conservatorship, paying for nursing home care, paying for long term care, legal advice for seniors, elder law, asset protection, estate planning, long term care insurance, health insurance, life insurance, and annuities.

Our Hampton Roads Locations:

4525 E. Honeygrove, Suite 203, Virginia Beach, VA 23455

720 Mall Parkway (located inside Holcomb Law, P.C.)

Newport News, VA 23602

Reach either of our offices at: Ph: (757) 271-4270 Toll Free: 1 (855) 872-2529 Email:
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